Leadership Master Series Schedule
What you can expect
◦ The transformation from a “one man/woman show” to a team builder.
◦ How to grow and develop smart, committed, team-oriented individuals.
◦ Recognize, understand and interpret your key performance indicators.
◦ How to read a Financial Statement and understand it.
◦ Controlling expenses
◦ The philosophy of Servant Leadership
Leadership Master Series Curriculum and Schedule
February 12 – L101 The Servant Leader
◦ It’s no longer about you and your performance
◦ Assume responsibility for your team
◦ You need to grow to be able to grow your team
◦ The only way the light will shine on you is if it reflects off an awesome team!
March 12 – L102 Starting at the Beginning
◦ Terms and acronyms we need to understand
◦ Labor Types and Labor Rates
◦ Labor Cost, Labor Cost Rate, and Unapplied Time
◦ Variable and Fixed Expenses
April 16 – L103 The Metrics
◦ “If you can’t measure it, you can’t manage it.” Peter Drucker
◦ Hours and Lines per RO
◦ Effective Labor Rate
◦ Technician Productivity, Proficiency, and Efficiency
◦ Parts to Labor Ratio
◦ Parts and Labor Gross Profit Percentages
◦ Service Absorption
May 14 – L104 The Servant Leader Part 2
◦ Improving Individual Productivity
◦ Training and Teaching
◦ Lead from the Front
◦ Accountability – you and your team
◦ Vision – How to develop your vision and communicate it to your team.
June 20, 21 – Event and Graduation